Athlete Arena Support
How can we help?
Find quick fixes below or contact us for help with your account, workouts, camera tracking, subscription, or feedback.
Quick help
Reps are not being counted
- 1Place your phone on a stable surface with your full body visible.
- 2Use a well-lit space and avoid strong light directly behind you.
- 3Follow the on-screen framing and posture guidance before starting.
Account or sign-in trouble
- 1Confirm you are using the email connected to your Athlete Arena account.
- 2Request a new reset link if the previous one has expired.
- 3Check spam or junk folders for confirmation and password reset emails.
Progress is not updating
- 1Make sure the workout or challenge reaches its completion screen.
- 2Check your internet connection, then pull down to refresh the screen.
- 3Restart the app before repeating a completed workout.
Before contacting us
Please include your device model, operating system, app version, and a short description of what happened. Do not send passwords or payment details.
Privacy and accounts
Learn how camera frames and account data are handled, or request account deletion from our dedicated pages.
Still need help?
Email us at support@athlete-arena.app. We review support requests in English.